If you have everything - the Healthy Glow Range and Speisialtóir Vitamin C&E serum, it is best to use the Speisialtóir Vitamin C&E serum under the Healthy Glow Face Cream in the morning to protect your skin from free radical damage during the day. In the evening, use the Healthy Glow Range by following the steps on the labels. You can use the Healthy Glow Face Oil every second day at night or more regularly when your skin needs extra moisturiser ie. winter time or in air-conditioned environments.
1. Apply a small amount of product to an area of your face that is hidden, such as your jawline or on your neck near the ear.
2. Leave the product on for 24 hours.
3. If irritation occurs, please do not use the product you are testing.
Shipping & Delivery
• Free shipping for all orders over $AU50. • When you place an order, shipping rate will be automatically calculated. You can find indicative estimated rates for different orders as below:
- Orders below AU$50 to same city: Estimated rate of AU$8.50.
- Orders below AU$50 to major national cities: Estimated rate of AU$9.95.
• Estimated rate of AU$17.50 (up to 1kg) • Delivery: 4-7 working days
• Typically, we are unable to edit your shipping address once your order has been processed. If your package returns to us due to an incorrect address, we will notify you. • Please contact email@example.com as soon as possible with your order confirmation to correct your shipping address. We will endeavour to help but we are unable to edit your shipping address once your order has been processed.
• We carefully select partners who care about our customers and the environment as we do. Our main shipping partner is Sendle whose delivery service is 100% carbon neutral. Sendle’s satchel is made from sustainably-sourced plants which you can put in with your food scraps and garden waste to help grow more plants. • For larger deliveries, we work with Trans Direct, which is also a 100% carbon neutral company.
No, we do not ship to PO Box addresses.
• You will receive tracking information after the order has been processed. • After your payment is authorised and verified, all orders are processed within as few as 2 business days and some may take up to 5 business days. We will contact you promptly if there are any delays. • Please contact firstname.lastname@example.org, if you haven’t received a tracking number after 5 business days have passed.
Returns and Refunds
We offer refunds, repairs and replacements in accordance with Australian Consumer Law and on the terms set out in our Refund Policy.
If you receive the products that you purchased, but that you have simply changed your mind, all you need to do is notifying us within 30 days of receipt.
We may, at our discretion, offer you a refund or exchange, provided that: • You notify us within 30 days of receipt. • Product has not been opened. • Product has not been used. • Product has not been damaged. • Product must be returned with original receipt. • You are willing to pay for the shipping cost.
Please contact email@example.com and include your order confirmation number for us to organise a refund or exchange for you.
Please note: We do not reimburse the shipping cost if you change your mind and seek a refund.
If you have received incorrect, damaged or faulty items, please provide photos of the items with your order confirmation within 7 days of delivery. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.
Please contact firstname.lastname@example.org within 7 days of delivery and include your order confirmation number and photos of the items you have received so we can organise delivery for missing products.
If you encounter any other issues, please contact email@example.com with details for further support.
If you need to return products in accordance with our Policy, please contact firstname.lastname@example.org to find out how to send products back to us.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend you use trackable shipping service to return products to us. The products should be packaged properly to avoid any damage during shipping.
If you have received incorrect, damaged or faulty items, please provide photos of the items with your order confirmation within 7 days of delivery. We will verify whether you are entitled to a refund and will bear the shipping cost.
If you simply change your mind and would like to return the products that you have purchased, we will not reimburse for the shipping cost.
Your refund will be processed as soon as the product you have returned is received by us. We aim to process any requests for refunds within 14 business days of receipt.
If you do not receive your refund within 14 business days, please contact email@example.com for assistance.
• Any discounts that were applied at the time of sale, which may not now be applicable. • If you simply change your mind and would like us to refund for the products that you have purchased, shipping cost will not be refunded. •Any fees charged by the payment gateway providers and/or bank charges.
If your order has not been processed, you can add additional products and request for all the products to be sent altogether. Please contact firstname.lastname@example.org as soon as possible for further instructions and assistance.
If you have received incorrect, damaged or faulty items, please provide photos of the items with your order confirmation within 7 days of delivery. We will verify and provide instructions accordingly.
Please send your correct email address/phone number to email@example.com as soon as possible. Once we have updated your email address/phone number, we can resend your order confirmation and/or shipping confirmation email to the updated address.
We accept a majority of credit cards, including Visa, MasterCard and American Express and Pay Pal. We do not accept debit cards, cheques or money orders.
Unfortunately, we are unable to edit the billing address once you have successfully placed an order.
Insufficient funds, exceeding your card limit, or incorrect card details or your card not supporting this type of transaction are common reasons why there are errors upon checking out. Please check the card details that you have entered or contact your bank for more information.