If you have everything - the Healthy Glow Range and Speisialtóir Vitamin C&E serum, it is best to use the Speisialtóir Vitamin C&E serum under the Healthy Glow Face Cream in the morning to protect your skin from free radical damage during the day. In the evening, use the Healthy Glow Range by following the steps on the labels. You can use the Healthy Glow Face Oil every second day at night or more regularly when your skin needs extra moisturiser ie. winter time or in air-conditioned environments.

Australia

• Free shipping for all orders over $AU50.
• When you place an order, shipping rate will be automatically calculated. You can find indicative estimated rates for different orders as below:

- Orders below AU$50 to same city: Estimated rate of AU$8.50.

- Orders below AU$50 to major national cities: Estimated rate of AU$9.95.

- Orders below AU$50 to regional areas: above estimated rate + AU$13 surcharge.

• Delivery: 2-7 business days

New Zealand

• Estimated rate of AU$17.50 (up to 1kg)
• Delivery: 4-7 working days

• Typically, we are unable to edit your shipping address once your order has been processed. If your package returns to us due to an incorrect address, we will notify you.
• Please contact support@efani.com.au as soon as possible with your order confirmation to correct your shipping address. We will endeavour to help but we are unable to edit your shipping address once your order has been processed.

• We carefully select partners who care about our customers and the environment as we do. Our main shipping partner is Sendle whose delivery service is 100% carbon neutral. Sendle’s satchel is made from sustainably-sourced plants which you can put in with your food scraps and garden waste to help grow more plants.
• For larger deliveries, we work with Trans Direct, which is also a 100% carbon neutral company.

No, we do not ship to PO Box addresses.

We offer refunds, repairs and replacements in accordance with Australian Consumer Law and on the terms set out in our Refund Policy.

If you receive the products that you purchased, but that you have simply changed your mind, all you need to do is notifying us within 30 days of receipt.

We may, at our discretion, offer you a refund or exchange, provided that:
• You notify us within 30 days of receipt.
• Product has not been opened.
• Product has not been used.
• Product has not been damaged.
• Product must be returned with original receipt.
• You are willing to pay for the shipping cost.

Please contact support@efani.com.au and include your order confirmation number for us to organise a refund or exchange for you.

Please note: We do not reimburse the shipping cost if you change your mind and seek a refund.

If you have received incorrect, damaged or faulty items, please provide photos of the items with your order confirmation within 7 days of delivery. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. 

Please contact support@efani.com.au within 7 days of delivery and include your order confirmation number and photos of the items you have received so we can organise delivery for missing products. 

If you encounter any other issues, please contact support@efani.com.au with details for further support.

If you need to return products in accordance with our Policy, please contact support@efani.com.au  to find out how to send products back to us.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend you use trackable shipping service to return products to us. The products should be packaged properly to avoid any damage during shipping.

If you have received incorrect, damaged or faulty items, please provide photos of the items with your order confirmation within 7 days of delivery. We will verify whether you are entitled to a refund and will bear the shipping cost.

If you simply change your mind and would like to return the products that you have purchased, we will not reimburse for the shipping cost.

Your refund will be processed as soon as the product you have returned is received by us. We aim to process any requests for refunds within 14 business days of receipt.

If you do not receive your refund within 14 business days, please contact support@efani.com.au for assistance.

Please contact support@efani.com.au as soon as possible for assistance.

If your order has not been processed, you can add additional products and request for all the products to be sent altogether. Please contact support@efani.com.au as soon as possible for further instructions and assistance.

If you have received incorrect, damaged or faulty items, please provide photos of the items with your order confirmation within 7 days of delivery. We will verify and provide instructions accordingly.

We accept a majority of credit cards, including Visa, MasterCard and American Express and Pay Pal. We do not accept debit cards, cheques or money orders.

Unfortunately, we are unable to edit the billing address once you have successfully placed an order.