Thank you for visiting and shopping at Efani Skincare Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

  1. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 5 business days. We will contact you for some reason if there are any delays. However, some orders may ship within as few as 2 day and some may take up to 5 days.

  1. Shipment Locations

3.1. Domestic and International

Efani Skincare Pty Ltd ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@efani.com.au.

3.2. Shipping Restrictions

Our company does not ship to PO Box addresses.

  1. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

  • Standard Shipping

All standard orders are sent primarily by Sendle. All The order will arrive within 2-7 business days. Authority to Leave (ATL) option is selected by default for all deliveries.

Standard Shipping costs:

Australia

  • Free shipping for all orders over $AU50.
  • When you place an order, shipping rate will be automatically calculated. You can find indicative estimated rates for different orders as below:
    • Orders below AU$50 to same city: Estimated rate of AU$8.50.
    • Orders below AU$50 to major national cities: Estimated rate of AU$9.95.
    • Orders below AU$50 to regional areas: above estimated rate + AU$13 surcharge.

New Zealand

  • Estimated rate of AU$17.50 (up to 1kg)
  • Delivery: 4-7 working days

4.1. Please note:

  • Business day means Monday to Friday, except holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • Products may be delivered in separate shipments.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
    • Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
    • Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • Due to unexpected circumstances, packages to and from our facility in Sydney may be delayed. We appreciate your patience during this time.
  • We will not be responsible for wrong shipping address if you provide incorrect information.
  1. Tracking Options
  • Efani Skincare Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
  • We carefully select partners who care about our customers and the environment as we do. Our main shipping partner is Sendle whose delivery service is 100% carbon neutral. Sendle’s satchel is made from sustainably-sourced plants which you can put in with your food scraps and garden waste to help grow more plants.
  • For larger deliveries, we work with Trans Direct, which is also a 100% carbon neutral company.

5.1. Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent Sendle, Australia Post, Trans Direct or other appropriate providers. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

  1. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Efani Skincare Pty Ltd is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

  1. Damages

If there is any damage to the packaging on delivery, contact us immediately at support@efani.com.au.

  1. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Efani Skincare Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at support@efani.com.au to report missing or lost packages. We will not be responsible for missing items or any damages if you choose Authority to Leave (ATL) option.

  1. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, www.efani.com.au/faq, or contact us at support@efani.com.au.